Blog

Ava King Ava King

0 Course Enrolled • 0 Course Completed

Biography

Professional Real MB-230 Testing Environment & Leader in Certification Exams Materials & Trustworthy Test MB-230 Cram Review

DOWNLOAD the newest PracticeTorrent MB-230 PDF dumps from Cloud Storage for free: https://drive.google.com/open?id=1BVHrn6TDjIlMGESHdig-XIKUVziQuUvN

We are determined to be the best vendor in this career to help more and more candidates to acomplish their dream and get their desired MB-230 certification. No only that we provide the most effective MB-230 study materials, but also we offer the first-class after-sale service to all our customers.Our professional online service are pleased to give guide in 24 hours. If you have any question on our MB-230 learning quiz, just contact us!

Microsoft MB-230 certification exam is designed specifically for individuals who want to become Microsoft Dynamics 365 Customer Service Functional Consultants. Microsoft Dynamics 365 is a suite of enterprise resource planning (ERP) and customer relationship management (CRM) software applications that help businesses manage their operations more efficiently. The MB-230 exam is intended to test the knowledge, skills, and abilities of individuals in areas such as customer engagement, case management, service level agreements, and queue management.

The MB-230 Exam covers a range of topics related to Dynamics 365 Customer Service, including configuring customer service, managing cases, knowledge management, service level agreements, entitlements, voice of the customer, and analytics. MB-230 exam also covers integration with other Microsoft applications such as Microsoft Teams, Power Automate, and Power BI.

>> Real MB-230 Testing Environment <<

Test MB-230 Cram Review & MB-230 Reliable Test Pdf

Everyone wants to have a good job and decent income. But if they don’t have excellent abilities and good major knowledge they are hard to find a decent job. Passing the test MB-230 certification can make you realize your dream and find a satisfied job. Our study materials are a good tool that can help you pass the exam easily. You will feel convenient if you buy our product not only because our MB-230 Exam Prep is of high pass rate but also our service is also perfect. What’s more, our update can provide the latest and most useful MB-230 exam guide to you, in order to help you learn more and master more.

The MB-230 exam is ideal for professionals who want to advance their career as a Customer Service Functional Consultant. Microsoft Dynamics 365 Customer Service Functional Consultant certification exam is suitable for individuals who have experience in configuring and customizing the Customer Service application and want to validate their knowledge and skills. The MB-230 Exam is also an excellent opportunity for individuals who want to enhance their credibility and marketability within the Microsoft Dynamics 365 ecosystem.

Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q252-Q257):

NEW QUESTION # 252
You are using Dynamics 365 for Customer Service. You have existing routing rules.
You need to create a routing rule for cases and bulk-import cases.
Which actions should you perform? To answer, select the appropriate action in the dialog box in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 253
You are a Dynamics 365 Customer Service administrator.
You create a new entity named Root Cause Escalation. Queues must be used for new Root Cause Escalation records. The records must be automatically assigned to the record owner's default queue when a record is created.
You need to implement the proper functionality to meet the requirements.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

Explanation
A picture containing timeline Description automatically generated

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/enable-entities-for-queues

NEW QUESTION # 254
You are a customer service representative using Dynamics 365 Customer Service Hub.
You need to link the knowledge base records that relate to cases and send articles to customers.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in them correct order.

Answer:

Explanation:

Explanation

NEW QUESTION # 255
You are using Dynamics 365 Customer Service to create and activate entitlements.
Customer service representatives state that the entitlement status is set to Waiting, and they cannot use the entitlement. You must ensure customer service representatives can use the entitlement.
You need to identify the entitlement issue.
What is the cause of the issue?

A. The entitlement has expired and is awaiting renewal.
B. The Products or Contact field values have not been configured before activation.
C. The start date of the entitlement is in the future.
D. The end date of the entitlement has been incorrectly configured to a date that has already passed.

Answer: C

Explanation:
If the start and end date of the entitlement fall in the future, the status of the entitlement is set to Waiting. On the start date, the status automatically changes to Active. If the end date is in the past, the entitlement is set to Expired.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/create-entitlement-define-support-terms-customer

NEW QUESTION # 256
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 257
......

Test MB-230 Cram Review: https://www.practicetorrent.com/MB-230-practice-exam-torrent.html

DOWNLOAD the newest PracticeTorrent MB-230 PDF dumps from Cloud Storage for free: https://drive.google.com/open?id=1BVHrn6TDjIlMGESHdig-XIKUVziQuUvN

Cookie	Duration	Description
cookielawinfo-checkbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Ava King Ava King

Biography

COOKIE NOTICE