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Google Generative-AI-Leader Exam Syllabus Topics:
Topic
Details
Topic 1
- Business Strategies for a Successful Generative AI Solution: This section of the exam measures the skills of Cloud Architects and evaluates the ability to design, implement, and manage enterprise-level generative AI solutions. It covers the decision-making process for selecting the right solution, integrating AI into an organization, and measuring business impact. A strong emphasis is placed on secure AI practices, highlighting Google’s Secure AI Framework and cloud security tools, as well as the importance of responsible AI, including fairness, transparency, privacy, and accountability.
Topic 2
- Fundamentals of Generative AI: This section of the exam measures the skills of AI Engineers and focuses on the foundational concepts of generative AI. It covers the basics of artificial intelligence, natural language processing, machine learning approaches, and the role of foundation models. Candidates are expected to understand the machine learning lifecycle, data quality, and the use of structured and unstructured data. The section also evaluates knowledge of business use cases such as text, image, code, and video generation, along with the ability to identify when and how to select the right model for specific organizational needs.
Topic 3
- Google Cloud’s Generative AI Offerings: This section of the exam measures the skills of Cloud Architects and highlights Google Cloud’s strengths in generative AI. It emphasizes Google’s AI-first approach, enterprise-ready platform, and open ecosystem. Candidates will learn about Google’s AI infrastructure, including TPUs, GPUs, and data centers, and how the platform provides secure, scalable, and privacy-conscious solutions. The section also explores prebuilt AI tools such as Gemini, Workspace integrations, and Agentspace, while demonstrating how these offerings enhance customer experience and empower developers to build with Vertex AI, RAG capabilities, and agent tooling.
Topic 4
- Techniques to Improve Generative AI Model Output: This section of the exam measures the skills of AI Engineers and focuses on improving model reliability and performance. It introduces best practices to address common foundation model limitations such as bias, hallucinations, and data dependency, using methods like retrieval-augmented generation, prompt engineering, and human-in-the-loop systems. Candidates are also tested on different prompting techniques, grounding approaches, and the ability to configure model settings such as temperature and token count to optimize results.
Google Cloud Certified - Generative AI Leader Exam Sample Questions (Q66-Q71):
NEW QUESTION # 66
A company is trying to decide which platform to use to optimize its generative AI (gen AI) solutions. Why should the company use Vertex AI Platform?
- A. It provides a mechanism for efficient analysis and exploration of large datasets used in machine learning.
- B. It provides scalable and cost-effective object storage for data used in machine learning workflows.
- C. It provides gen AI coding assistance with enterprise security and privacy protection.
- D. It provides a unified platform of tools for building, deploying, and managing machine learning.
Answer: D
Explanation:
Vertex AI is Google Cloud's core, end-to-end Machine Learning Operations (MLOps) platform, designed to cover the entire ML lifecycle.
The key benefit of Vertex AI, particularly for generative AI, is that it provides a unified platform (D) where all stages of AI development-from accessing foundation models in Model Garden, testing in Vertex AI Studio, training and tuning (via tools like Reinforcement Learning from Human Feedback), to deploying, and monitoring models in production-can be managed from a single service. This significantly reduces complexity, improves collaboration between teams (data scientists, engineers, business leaders), and ensures enterprise-grade governance and scalability necessary for production Gen AI solutions.
Option A describes BigQuery.
Option B describes Gemini Code Assist.
Option C describes Cloud Storage.
Vertex AI is the overarching platform that integrates all these tools to deliver a streamlined MLOps workflow.
(Reference: Google Cloud documentation states that Vertex AI is the unified AI development platform that brings together Google Cloud services for building, deploying, and managing machine learning models and generative AI solutions.)
NEW QUESTION # 67
An organization wants to understand trends in customer interactions, identify common issues, gauge customer sentiment, and improve the overall customer experience across both their automated chatbot interactions and live agent support. They need a tool that can analyze their existing conversational data to gain actionable business intelligence. What component of Google's Customer Engagement Suite best addresses this need?
- A. Conversational Insights
- B. Agent Assist
- C. Conversational Agents
- D. Google Cloud Contact Center as a Service
Answer: A
Explanation:
The requirement is clearly focused on analytics and business intelligence derived from existing conversational data, specifically to understand trends and sentiment.
Conversational Insights is the dedicated component within Google's Customer Engagement Suite (which includes Contact Center AI) whose primary function is to analyze large volumes of interaction data (transcripts from chat, calls, etc.). It uses AI and Natural Language Processing (NLP) to extract valuable patterns, identify root causes of issues, and measure customer sentiment and agent performance. This analysis generates the actionable insights necessary for strategic planning and overall customer experience improvement.
Google Cloud Contact Center as a Service (CCaaS) (A) is the full platform for managing all channels and agents, but it's the system, not the analytical tool.
Agent Assist (B) is a real-time tool used by live agents for suggestions during a conversation; it is a productivity tool, not a retrospective analytics tool.
Conversational Agents (C) are the chatbots or virtual assistants used for automation, not the tool for analyzing their performance and the raw data.
(Reference: Google Cloud documentation on the Customer Engagement Suite states that Conversational Insights is the tool used for conversational analytics to surface business intelligence from historical customer interaction data, including sentiment and trend analysis.)
NEW QUESTION # 68
An organization with a team of live customer service agents wants to improve agent efficiency and customer satisfaction during support interactions. They are looking for a tool that can provide real-time guidance to agents, suggest helpful information, and streamline the support process without fully automating customer conversations. Which component of Google's Customer Engagement Suite should they use?
- A. Conversational Agents
- B. Agent Assist
- C. Conversational Insights
- D. Google Cloud Contact Center as a Service
Answer: B
Explanation:
As previously mentioned, Agent Assist is specifically designed for real-time support to human agents, providing them with suggestions and relevant information during live customer interactions. Conversational Agents (chatbots) automate interactions, Conversational Insights analyze conversations after they occur, and Contact Center as a Service is the broader infrastructure.
________________________________________
NEW QUESTION # 69
A home loan company is deploying a generative AI system to automate initial loan application reviews. Several applicants have been unexpectedly rejected, leading to customer complaints and potential bias concerns. They need to ensure responsible and fair lending practices. What aspect of the AI system should they prioritize?
- A. Regularly updating the AI model with more financial data to improve its accuracy over time.
- B. Implementing stricter data security measures to protect applicants' financial information from unauthorized access.
- C. Increasing the speed at which the AI system processes loan applications to handle the high volume.
- D. Ensuring AI decision-making is explainable to understand decision reasons and establish accountability.
Answer: D
Explanation:
The problem centers on unexpected rejections and potential bias in a high-stakes, regulated domain (lending). In such a context, the central tenet of Responsible AI is transparency and fairness.
While all options are valid goals, the priority when facing bias concerns and customer complaints due to rejection is to provide accountability and verify the fairness of the automated decision. This is achieved through Explainable AI (XAI).
Ensuring AI decision-making is explainable (B) means building mechanisms that allow developers, regulators, and affected customers to understand why a specific decision (rejection) was made. Explainability is crucial for:
Auditing for bias: If the reasons for rejection can be traced (e.g., system rejects based on loan-to-value ratio, not race), bias can be identified and corrected.
Compliance: Financial services are heavily regulated, and the ability to explain a lending decision is often a legal or regulatory requirement.
Customer Trust: Providing a clear reason for rejection (even if the news is bad) reduces complaints and fosters confidence, directly addressing the core issue of unexpected rejections.
Options A, C, and D address security, speed, and accuracy, respectively, but Explainability is the direct mechanism for proving fairness and ensuring accountability, making it the most critical priority in this scenario.
(Reference: Google's Responsible AI principles and training materials highlight that in high-stakes domains like finance, explainability is essential for establishing trust, identifying and mitigating bias, and meeting regulatory compliance.)
NEW QUESTION # 70
A company is exploring Google Agentspace to improve how its employees search for information on their enterprise systems and automate certain tasks. What is the key business advantage of using Agentspace?
- A. Improved productivity and data interaction using AI assistants and advanced document analysis.
- B. More granular control over support team access and permissions for sensitive data.
- C. Enhanced real-time communication and collaboration among team members.
- D. Greater interoperability with legacy software systems and databases.
Answer: A
Explanation:
Google Agentspace (or similar agent platforms) is designed to empower employees with AI-powered assistants that can navigate and interact with enterprise systems, analyze documents, and automate tasks. This directly leads to improved employee productivity and more efficient data interaction by leveraging AI to streamline workflows and provide faster access to information.
NEW QUESTION # 71
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